FAQ - Baked Cravings

Is your facility a nut-free, peanut-free and tree-nut free facility?

We get this question every day.  We apologize for the other bakers that say they are nut-free but still sell items with nuts and peanuts.  But to answer your question Baked Cravings is 100 % a nut-free, peanut-free and tree-nut free bakery.  Also, review our ingredients page

What is the shelf life of your products?

Our cupcakes in a jar have a shelf life of 4 days and can be frozen to extend the shelf life for up to 3 months. When frozen, please thaw them 4 hours prior to serving.

Our classic cupcakes have a shelf life of 2 days and can be frozen to extend the shelf life for up to 3 months. When frozen, please thaw them 2 - 3 hours prior to serving.

Can you make dairy-free products?

Currently, we do not make dairy-free products. Sorry

Received a 6oz jar but the label weight is different?

Please note the weight listed on the label is the average weight of the cake only. By volume, you have received 6 oz of cake. Federal (FDA) regulations require product weight on all packaged goods. Also, note we take the lowest average when listing product weight.

Do the cupcakes require refrigeration?

We do not recommend refrigerating our cupcakes. When cupcakes are not consumed immediately upon arrival, Baked Cravings recommends freezing the cupcakes.

Are you Nut-free?

Yes! We are a dedicated nut-free facility! We source only the freshest ingredients from our list of nut-free vendors. With an extremely strict packing process, we consistently test our facility for any traces of nuts.

Are you sesame free?

Yes! We are sesame free as well.

What shipping methods do you offer?

We offer several shipping options.

Our products will arrive at your door within 1 to 3 business days. As our cupcakes contain buttercream, they cannot stay in transit for longer more than 4 days. 

We also offer courier service for those that live in Manhattan, Queens, and Brooklyn! Great for when you need cupcakes delivered to you on the same day.

We also offer a free in-store pickup at our store located at 1673 Lexington Avenue. Upon checkout, a representative will e-mail you once your order is ready.

We do ship our products to Canada as well. Please select the appropriate shipping method at check out.

Shipping Info

Ships in an insulated cooling pouch with ice packs. It’s normal for the product and ice packs to partially or fully thaw during shipment. Upon receipt, please refrigerate or place in the freezer.

Cupcakes in a Jar and brownies will stay fresh in the fridge for 5-7 days or can be stored up to 2 months in the freezer.

If you are ordering for a time-sensitive event our bakery strongly recommends scheduling your order to arrive at least 1-2 days before you will be serving the item. Baked Cravings is not responsible for delays in transit once your package has been transferred to UPS or USPS.

You will receive a tracking confirmation email when you order has shipped. Please track your package for arrival.  Packages should not be left out in extreme heat.



Can you put my company logo on your cupcakes?

Yes! We can brand them in 2 different ways.

We can use our edible photo process by simply placing any digital photo on top of our classic cupcakes.

OR

We can apply a custom label on top of our Jars with your logo, a picture of your child or virtually anything that can be digitally printed. Please call us at 1-844-NY-BAKED or e-mail us at sales@bakedcravings.com to place your custom order.

Does Baked Cravings cater for birthdays, weddings, baby showers and other events?

Yes! With years of experience in the hospitality industry and special events sales, Baked Cravings can create memorable cupcakes for your special day. Please contact us at     1-844-NY-BAKED or e-mail us at sales@bakedcravings.com for assistance.

Do you charge sales tax?

We do not charge sales tax on our cupcakes!

Is it true that I will be CRAVING for more cupcakes?

That’s why we’re called Baked Cravings! ;)

Are you an NYC education approved vendor?

Yes indeed! We're an approved vendor in the NYC Department of Education (FAMIS) system. 

Do you have an affiliate program?

Yes, we do. Please sign up at  https://bakedcravings.refersion.com