Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at support@bakedcravings.com

Common Questions

We get this question every day.  We apologize for the other bakers that say they are nut-free but still sell items with nuts and peanuts.  But to answer your question Baked Cravings is 100 % a nut-free, peanut-free and tree-nut free bakery.  Also, review our ingredients page 

Cupcakes in a jar have a shelf life of 3 days and can be frozen to extend the shelf life for up to 3 months. When frozen, please thaw for 1 hour prior to serving. Note expiration date is for freezer storage. In short once you receive your jars if not consumed please place them in the freezer until ready for consumption.

Cupcakes & Brownies have a shelf life of 2 days and can be frozen to extend the shelf life for up to 3 months. When frozen, please thaw them 2 - 3 hours prior to serving. 

Cookies have a shelf life of 2 weeks and can be frozen to extend shelf life for up to 6 months.

Yes our Chocolate Chip, Red Velvet, Oatmeal and S'mores cookies are dairy-free.

We also have Vegan friendly cupcakes currently Apple Cinnamon and Vanilla.

Yes! We are sesame free as well. 

Sales tax in not charged on food in NYC.

That’s why we’re called Baked Cravings! 😍

Yes we are certified.

Currently Baked Cravings has two locations. We do ship nationally and delivery within 90 miles of our Manhattan Location

  • 1673 Lexington Ave (105th street) NY, NY 10029
  • 102 St. Marks Place NY, NY 10011    

646-590-3324 --Please choose the appropriate extension when prompted.

We are currently under National Kosher Supervision.

Our Certificate can be found by Clicking Here 

Please follow the link below to view our ingredients page. 

https://www.bakedcravings.com/pages/ingredients 

Custom Orders

Yes! We can brand them in 2 different ways.

We can use our edible photo process by simply placing any digital photo on top of our classic cupcakes.

OR

We can apply a custom label on top of our Jars with your logo, a picture of your child or virtually anything that can be digitally printed. Please call us at 646-590-3324 or e-mail us at sales@bakedcravings.com to place your custom order. 

Yes!

With years of experience in the hospitality industry and special events sales, Baked Cravings can create memorable cupcakes for your special day. Please contact us at 646-590-3324 or e-mail us at sales@bakedcravings.com for assistance. 

That's great. We do have a multi-address form that can be used to import order and addresses of your recipients. 

We have found that the best use of time is to assure you have over 10 different addresses you plan to send treats to. If under ten we would suggest placing the order online individually.

Follow the link below to download our import file.

https://www.bakedcravings.com/pages/multi-address-excel-file 

  • When completed please email to Sales@BakedCravings.com
  • Please give us a delivery date range 2 to 3 days (Exclude Saturdays, Sundays & Mondays)
  • We will respond with a total amount for your order including the shipping fee, If approved please process payment and we will import your orders for delivery.
  • You will receive tracking numbers for the orders as they are shipped. For larger orders we will send a daily report.
  • If you would like to include custom labels for your event please let us know when sending the file. We would need to have your job in our production schedule at least three weeks in advance to accommodate such functions as postcard inserts or custom labeling. 

Over the years we have enjoyed sending treats to multiple addresses for zoom parties, virtual events, corporate gifting, family reunions, baby showers, anniversaries etc.

Just a sample of companies we have worked with below:

Takeda, Facebook, Bright Horizons Healthcare, Shopify, Google, NYC Department of Education, Combs Enterprises, Footlocker, Amazon, Saks5th Ave, Brown School Academy, Avenues School, Congregation Ohav Sholom, Fractyl Laboratories, Dashible.com, Retrium, The Corydon Group, Wilson Elser , Liberty Avenue School, Devereux Advanced Behavioral Health, Spotify

Shipping

Please note the weight listed on the label is the average weight of the cake only. By volume, you have received 6 oz of cake. Federal (FDA) regulations require product weight on all packaged goods. Also, note we take the lowest average when listing product weight. 

When cupcakes are not consumed immediately upon arrival, We would recommend refrigerating until ready to consume.  Remove 1 hour before consumption time. 

We offer several shipping options.

Our products will arrive at your door within 1 to 4 business days. As our cupcakes contain buttercream, they cannot stay in transit longer than 4 days. 

We also offer messenger service throughout Manhattan, Queens, Bronx, Brooklyn and Staten Island. We are constantly improving on our delivery range. As of 12/19/2020 we have also included Westchester County. We will soon add parts of New Jersey and Long Island.

Delivery charge is based on distance from our Manhattan Bakery. We currently use Postmates, Doordash and Roadie as delivery partners.


We also offer a free in-store pickup. 

Based on distance and temperature we may Ship items in an insulated cooling pouch with an ice pack. It’s normal for the product and ice packs to partially or fully thaw during shipment. Upon receipt, please refrigerate or place in the freezer. 

If you are ordering for a time-sensitive event our bakery strongly recommends scheduling your order to arrive at least 1-2 days before you will be serving the item. Baked Cravings is not responsible for delays in transit once your package has been transferred to UPS or USPS.

You will receive a tracking confirmation email when you order has shipped. Please track your package for arrival. 

Packages should not be left out in extreme heat. 

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